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Frequently Asked Questions
Please read our FAQ before sending us a message.
Orders within the UK will be delivered within five working days, but usually much quicker. We also provide a fast service at an additional cost which will be delivered in up to two days. Orders delivered to EU will be delivered within seven working days and nine for international delivery outside of the EU. For further details, please see our Delivery page.
If your order is being delivered within the UK, please allow five working days after receipt of the dispatch email before contacting us. For EU orders please allow two weeks and for international parcels outside of the EU, please allow three weeks to pass before contacting us.
All of our delivery options are signed for using the Royal Mail. If your order has not arrived within the delivery dates stated on the Delivery Times page, please send an email to firstname.lastname@example.org.
Of course. We have a no-quibble 30 day return policy which you can find out more about here.
We are only human and sometimes errors are made, we apologise if we’ve made a mistake. If we’ve sent you an incorrect item, or there is a fault with one of your products, please contact us at email@example.com and we will resolve this for you as soon as possible.
We aim to reply to every email within 24 hours, however weekends and bank holidays may cause a slight delay.
By email: firstname.lastname@example.org
By phone: 02380 972 477
By post: The Bushcraft Cave, 67 Mill Chase Road, Bordon, Hampshire, GU35 0HG
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